What is your enquiry about?
You may find the information you need on the following pages:
If you can’t find the answer you’re looking for, contact the relevant team below.
Contact the Help Centre
Need help accessing or using the CDS Business Portal?
Contact our Help Centre if you:
- have forgotten your CDS Business Portal password
- did not receive your welcome email
- cannot access your account
- need portal access for a new user
- are experiencing issues registering or transferring products
- are experiencing issues reporting sales volumes or completing your annual statutory declaration.
Call: 13 42 42
Hours: Monday to Friday, 8am to 5pm, and Saturday and Sunday, 9am to 2pm (AEST)
Email: enquiries@containersforchange.com.au
Contact COEX
Contact COEX directly if you need help with:
- managing or updating your Container Recovery Agreement
- submitting a product transfer request
- updating billing information or authorised contact details
- resolving invoice or payment discrepancies
- deregistering your company from the scheme
- deregistering a product from the scheme
- understanding your obligations under the scheme
- sustainability and product stewardship enquiries
Email: qldbm@containerexchange.com.au
We aim to respond to all enquiries within five business days. During periods of high demand, response times may be longer.
If you have not received a response within 10 business days, please contact us again and we will review your enquiry.